Refund & Return Policy
Last updated: July 21, 2026
Our Freshness Guarantee
Fresh Coast Greens stands behind the quality of every order. Our microgreens are harvested to order and delivered fresh. If you are not completely satisfied, we will make it right.
Perishable Goods Policy
Because microgreens are perishable agricultural products, we handle returns and refunds differently than non-perishable goods:
24-Hour Satisfaction Guarantee
- If your microgreens arrive damaged, wilted, or not fresh, contact us within 24 hours of delivery at info@freshcoastgreens.com or 616-264-9299
- We will replace your order free of charge or issue a full refund
- Please include your order number and a photo of the product
Non-Delivery
If your order is not delivered on the scheduled date, contact us immediately. We will either redeliver your order or issue a full refund.
Order Cancellations
- Cancellations requested 24+ hours before scheduled delivery: Full refund
- Cancellations within 24 hours of delivery: Store credit (microgreens may already be harvested)
Wholesale & Restaurant Accounts
Wholesale accounts are subject to separate terms agreed upon in your wholesale agreement. Contact us for details.
How to Request a Refund
- Email info@freshcoastgreens.com with your order number and reason
- Include a photo if the product is damaged or substandard
- We will respond within 24 hours and process your refund or replacement
Refund Processing Time
Refunds are processed back to your original payment method within 3-5 business days.
Contact Us
- Email: info@freshcoastgreens.com
- Phone: 616-264-9299